Authentic communication for your hotel
Picture a guest entering your hotel for the first time. They found you on Google, read a review and checked your Instagram. They formed an impression before even putting down their suitcase. What happens at reception either confirms that impression—or shatters it. That is where zflys comes in: we analyse how your hotel communicates. Online and offline.
68%
of hotel employees change jobs every month
23%
more revenue from happy guests
A hotel holiday: the event of the year
Happy guests come from engaged teams—and engaged teams rely on clear communication. Not luck. A system.
More profitability
Hotels with happy staff achieve guest ratings of 8.2/10 on Booking.com. Communication is your strongest revenue tool.
Faster team decisions through an articulate communication culture.
More visibility
65% of your guests find your hotel through search engines. 68% of all information is perceived visually.
When internal communication is clear, operations run almost seamlessly—even in peak season.
Lower staff turnover
66.7% of staff turnover is caused by poor communication. 34% resign because they feel undervalued. Both can be changed.
Three steps to success
First, we show you the status quo. Then we build the communication you want—and support you along the way.
01.
Communication analysis
Our internal and external communication analysis shows how your hotel is perceived online and offline. Our hybrid analysis begins the moment we walk through your door.
- Assess the status quo (systematically)
- External perception & self-image (human)
- Measure visibility (technically)
02.
Communication system
We create a solid foundation for your communication. Inside and out. At the end, you receive a system prompt: clear guidance for your team and your AI.
- Tailored communication system
- Ready to integrate into AI models with copy/paste
03.
Communication consulting
We launch our hybrid coaching programme: shadowing, process optimisation, communication checks and one-to-one coaching. For you and your hotel.
- Boost creativity & resilience
- Grow at your own pace
“The holiday does not begin at the airport. It begins the moment someone starts searching. And it only ends when the hotel has become their new happy place—the one they love returning to, again and again.”
Melanie Lindorfer
Professional holidaymaker and Hotel Consultant
Communication with a system: Hotel Edition.
We create a communication system that supports your hotel. Inside and out. The holiday begins with the search—and ends with the next booking at the same hotel.
Before zflys
Your hotel communicates. But does it do so deliberately? Or do things simply happen because that is how they have always been done?
- Your hotel employees change jobs every month.
- Your Booking.com rating is 6.8—and nobody knows why.
- Internally, every department speaks a different language.
Little problems
After zflys
Your hotel communicates as it truly is. The team carries the brand—not because it has to, but because it knows what it stands for.
- Your team knows the hotel’s brand voice—and lives it.
- Happy staff create happy guests.
- The communication system stays long after we have left.
Methods used:
Still have questions?
These are the questions we answer in almost every meeting. If yours is still missing, write to us :)